Delivery Information

UK Postage

Delivery is available throughout Great Britain except the Highland and Islands (please contact us at for a specific quote).

Standard deliveries on most of our items are made by a courier services. With these services the delivery will be attempted two-three working days after dispatch from our premises, although this can be longer during very busy periods such as Christmas. Big Five Crafts unfortunately cannot provide customers with a time slot for delivery and cannot guarantee delivery dates. Big Five Crafts will make every effort to meet customer requests for certain delivery dates but these cannot be guaranteed. All deliveries will be fully insured for loss or damage.​​

Delivery can be arranged to take place on a Saturday for an additional charge. Please contact us for more details.​

If you are not at home when delivery is attempted, you will receive a card through your letter box. This will have instructions on how to rearrange a specific date for delivery. If you do not make arrangements the courier will automatically make two further delivery attempts before returning your parcel to the depot for collection and at a later date, if not collected, returned to Big Five Crafts.​

Customers are responsible for the additional delivery charge if they want returned items redelivered. No refunds can be given for returned items under these circumstances.​

If you have a specific date in mind that you would like your delivery in time for then please let us know and we will do our best to assist.​

Delivery times on items vary. Please see the item listing for further details.

European and International Postage

Postage to international and European destinations is currently charged at a flat rate of £24.95 per item. For international customers please contact us for a specific quote before ordering as the prices we can obtain are usually lower than the flat rate charge. Also please contact us if your delivery destination is not available at the checkout at and we will endeavour to offer you a delivery service. Items will be insured at against loss or damage.